Inter-branding shall be entitled to reasonably refuse any order placed and not be liable in any way for any reason relating to deliveries, unethical personal relations, natural disasters etc.…
Although every effort will be made to follow thru and fulfill all orders as sufficiently and effectively as possible, we request that you check all items before branding, SHOULD you take the goods to an external branding company.
An order will only be accepted and processed by Inter-branding once it has been appropriately confirmed in writing to and by you.
A 50% deposit based on the invoice value is required for the placement of an order, but it will not constitute your acceptance of the product, until the final written confirmation.
We accept all major forms of payment such as Mastercard/Visa/Amex and Diners
In the case of a cheque being deposited into our account, no progress will be made until the funds have been cleared in our account.
We encourage EFT’s, but progress will only be made once proof of payment has been received. Since payments from outside SA take between 4 and 7 working days to clear, orders will only be released once payment has reflected.
For orders that require branding, we will only commence branding once stock and branding has been paid for in full.
If you prefer to use your own, please do not send your courier to collect if you have not effected payment and provided proof thereof to us, and confirmed that we have received it.
Written orders (faxed or by email) constitute a binding contract and are therefore legally enforceable.
After an order has been made and the necessary 50% deposit has been paid and No artwork or frame has been created or approved, a cancellation may be made but will be reprimanded with a 15% handling fee and R150 per layout, that has been created.
Once final approval of artwork has been received accordingly, or branding has commenced, No cancellation of orders will be accepted.
Cancellation fees need to be paid before any further orders will be processed.
Once goods have been collected by or delivered to you, there will be a 72-hour damage report period, after which we will NOT take any responsibility for any damages or shortages.
Unfortunately, we do not accept a return of memory sticks once collected.
Samples are available for purchase.
Samples may be returned within 5 working days from date of purchase for a refund, except memory stick samples, which will only be refunded if they were dummy samples. Also no hamper samples may be returned.
For a refund to be processed, samples must be returned in original condition as well as original packaging.
It may take up to 7 working days to carefully check samples that are returned and once we are satisfied that its fit for resale we will issue the refund.
Any damage to the samples or packaging will result in samples not being accepted for return.
Acceptable file formats:
We accept Pc format artwork only.
Vector artwork is preferred – (.CDR/ .EPS/ .AI/ .PDF/. FH)
Formats that’s not accepted: Word files, .gif, .jpeg (under 600dpi), Power Point.
Artwork that’s received in the correct format will not be charged for, however redraws of bad quality logos and artwork not received in the correct format will be at a charge of R250.
If branding is cancelled after layouts have been generated, you will be charged R150 per layout.
Inter-branding will provide you with an artwork approval via e-mail. This artwork will exemplify the appearance of your logo on the chosen product.
Branding will only begin when the stock and branding has been fully paid for.
We will only quote on delivery dates once the artwork has been approved and payment has been received.
A friendly reminder to Please check your artwork carefully for misspellings and other mistakes such as item size, colour, logo color and logo locations before signing off and approving.
Also remember the various pc monitor colouring, therefore note that layouts sent in colour via email may not be a true reflection but a sheer indication of what the product will look like.