FAQs

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

IB General

• • HOW DO I GET A QUOTE?

    • Because we pride ourselves on customer service, we have provided as many ways possible for you to get a quote. Simply choose one of the options below.

    • You can call us at 087 550 2529

    • Email us at info@inter-branding.co.za

    • Online chat (found on the right-hand bottom corner of your screen)

    • Fill in the quick and effective quote form found on the right-hand side of the product description

  • IS THE LIVE CHAT REAL OR AUTOMATED?

    The chat is real. Any questions you have will promptly be answered by one of our friendly team members.
    
    

IB Products

• • DOES THE PRICE INCLUDE PRINTING?

    The product prices displayed online do NOT include printing, however, thru contacting us or using our effective online quote request system, we will within 1-2hrs return an all-inclusive price that has no hidden costs or charges. Just simply the lowest price is SA.
    
    

  • ARE YOUR PRICES COMPETITIVE?

    Definitely. Our huge buying power, as well as a respectable personal relationship with some of the biggest production companies in the world, allows us to ensure our clients always receive the best prices. We challenge you to put us to the test.
    
    

  • CAN I GET SAMPLES OF THE PRODUCTS?

    Yes, you can. Email us and we will advise you of the product and delivery charges.
    
    

IB Branding

• HOW DO YOUR BRANDING PRICES WORK?

  Prices depend on the type of branding, the colour variety in the print and the many positions your logo can be branded on your product.
  
  

• WHAT IS A SETUP FEE?

  A setup fee is the costs involved in creating the templates of the branding, setting up the branding process as well as the manual labour of the branding itself.
  
  

• HOW MUST I SUPPLY MY ARTWORK?

  We require your artwork in VECTOR format.
  
  

• WHAT IS VECTOR ARTWORK?

  Vector graphics is the use of polygons (a plane figure with at least three straight sides and angles) to represent images in computer graphics. Vector graphics are based on vectors, which lead through locations called control points or nodes.
  
  

IB Orders

• HOW CAN I PAY?

  EFT (electronic funds transfer) is our preferred method of payment, however we also accept credit/debit card, and cheque payments if prior arrangements have been made with your sales rep.
  
  

• IS THERE A MINIMUM ORDER?

  Yes. There is a minimum order spend of a R1000(which will still include delivery) and R500(where delivery will not be included).
  
  

• CAN I ORDER DIFFERENT PRODUCTS TO REACH THE MINIMUM ORDER SPEND?

  Yes. As long as the total product cost is the minimum required order spend.
  
  

• CAN I CANCEL MY ORDER?

  Yes, however cancellation fees may apply depending on the stage the order has progressed to upon notice of cancellation. Just note that once the product has been branded, full payment will be required.
  
  

• WHAT ARE YOUR GENERAL LEAD TIMES ON BRANDED PRODUCTS?

  7-14 days after receiving 50% deposit and artwork approval, depending on the order itself and the specifications thereof.
  
  

• HOW DO I PLACE MY ORDER?

  Simply by clicking on the contact us page, using the quote form we have provided or by merely picking up the phone and speaking to one of our friendly sales agents.
  
  

IB Delivery

• DO YOU DELIVER?

  Yes, we do provide a delivery service. Except where indicated, delivery will be included in any quote we supply.
  
  

• WILL DELIVERY BE INCLUDED?

  Yes, however in some instances where not specified and agreed upon delivery may not be included.
  
  

• DO YOU DELIVER INTERNATIONALLY or to Other African Countries?

  Yes we do, but please enquire by one of our friendly staff for further details.